Help centre
Clear answers. An easier film night.
Here you'll find help choosing a projector, plus answers about use, delivery and returns.
Find your answer
Order preparation · working days
Subject to our return conditions
Weekdays, 9 am–6 pm, Paris time
Practical guides
From choosing a model to your first movie night.
Projectors and use
Which projector should I choose?
Start with the size of the room, how dark you can make it and how you want to connect your content. Compare resolution, focus and connectivity on each product page. If you need help, email us with your requirements.
Do all projectors have the same resolution?
No. The actual picture resolution varies between models. Support for a particular video resolution is not the same as the projector's native resolution. See the specifications for the model you choose.
Does the room have to be dark?
A dark or dimmed room gives clearer contrast. Avoid direct daylight on the projection surface. The result also depends on picture size, surface and model.
How big can the picture be?
It depends on the model, the distance and the placement. See the recommendations on the product page and measure the surface you want to project onto before you order.
Can I use my streaming services?
Apps and playback may vary by model, country, subscription and the service's copy protection. Check the connectivity on the product page. A compatible streaming device can be connected via HDMI on models with an HDMI input.
Can I connect my phone or computer?
Check which wireless features and ports the model has. Your device may need a compatible adapter. Some streaming services restrict screen mirroring.
What's included when I buy a projector?
The standard contents are listed on each product page. Current gifts and promotion terms are shown separately. Always check the details for your model before you buy.
Orders and shipping
Where do you deliver and how much does shipping cost?
We offer free standard shipping with no minimum order value. Find out more in our shipping policy.
How long does delivery take?
The total estimated delivery time is 6–9 working days: 1–2 working days for order processing and 5–7 working days in transit. Public holidays and transport disruptions may affect delivery times. See our shipping policy for full details.
How do I track my order?
Once your order has been dispatched, you'll receive the available tracking details by email. You can also find help on the Track your order page.
Which payment methods can I use?
The available payment methods are shown at checkout before you complete your order. Options may depend on country, currency, device and order value.
Returns and customer service
How do I return an item?
Email info@projektorland.com with your order number within 30 calendar days of receipt. We'll send you return instructions. For a non-faulty item, you pay the return shipping. Conditions regarding the item's condition, refunds and your rights can be found in our returns and refund policy.
What should I do if an item is damaged or faulty?
Contact us with your order number and a description of the fault. Photos showing the problem are very helpful. We'll guide you through the next steps; please don't send the item back until you've received instructions.
How do I contact you?
Email info@projektorland.com. Customer service is open Monday–Friday, 9:00–18:00 Paris time. We aim to reply within 24 working hours. Please include your order number if your question concerns an order.
We are here for you
Happy to help you along the way.
Monday–Friday, 9 am–6 pm, Paris time. We aim to reply within 24 business hours. Please include your order number for purchase enquiries.